A2EI develops WhatsApp Bot

The A2EI is currently working on the development of a bot, which uses the messenger WhatsApp as the main channel to communicate with customers/team/researchers. Using a WhatsApp Bot (WAB) is simpler and more effective than developing a separate app, which may not fit all smartphone operating systems.

As nearly everyone has WhatsApp either already on their smartphones, or can easily download it, the WAB is seamlessly scalable.

The WAB will primarily be used to accompany the installation and failure checklists for our smart meters. This should streamline the installation process and maintenance of thousands of smart meters.

In the future, we see great potential for the use of the WAB in other areas of customer service and customer support. Fast, low-threshold and simple communication is possible with a WAB and can cover a great number of customers and co-workers questions and requests.

We believe bots are a game changer in how the energy access sector is communicating with customers and can streamline the maintenance of solar systems.